Question 1

What is Lux Play Parties?

Accepted Answer

Lux Play Parties is a company that specializes in organizing pop-up events for various occasions, providing unique and memorable experiences for attendees.

Question 2

How can I book an event with Lux Play Parties?

Accepted Answer

To book an event with Lux Play Parties, you can visit our website and fill out the booking form, or contact us directly via phone or email for more information.

Question 3

Can I customize the theme of my event?

Accepted Answer

Absolutely! We love creating unique and personalized events. You can choose a theme, and we will work with you to bring your vision to life.

Question 4

What payment methods do you accept?

Accepted Answer

We accept various payment methods including bank transfers and Pay id. Please contact us for more details on payment options.

Question 5

What types of events does Lux Play Parties hire to?

Accepted Answer

Lux Play Parties hire to a wide range of events including corporate events, private parties, weddings, birthdays and christenings. We tailor each event to meet the specific needs and preferences of our clients.

Question 6

Do you offer customizable event packages?

Accepted Answer

Yes, Lux Play Parties offers customizable event packages to suit different budgets and requirements. You can choose from a variety of options to create the perfect event for your needs.

Question 7

What is included in your event packages?

Accepted Answer

Our event packages include the delivery, setup and pack down of the hired items which is all covered by the delivery charge in your booking.

Question 8

What is your cancellation policy?

Accepted Answer

Our cancellation policy varies depending on the event and services booked. Please refer to our terms and conditions on our website or contact us for more details.

Question 9

Can I see examples of past events?

Accepted Answer

Yes, you can view examples of our past events on our website or social media pages. We showcase a variety of events to give you an idea of what we can create for you.

Question 10

How far in advance should I book an event?

Accepted Answer

We recommend booking your event at least 3-6 months in advance to ensure availability and ample time for planning. However, we can accommodate shorter timelines depending on the event requirements.

Question 11

What areas do you serve?

Accepted Answer

We primarily serve the Melbourne metro area and surrounding suburbs but are open to organizing events in other locations upon request. Please contact us to discuss your specific needs.

Question 12

Are you fully insured?

Accepted Answer

Yes, Lux Play Parties is fully insured to provide peace of mind for our clients. We take all necessary precautions to ensure the safety and security of our events.

Question 13

What is the duration of your event bookings?

Accepted Answer

Our standard event hire bookings are for a 4-hour hire. However, the duration can be adjusted at the time of booking to suit your specific needs. Please include this detail at time of booking if required.

Question 14

What is not allowed in the play areas?

Accepted Answer

For the safety and cleanliness of our play areas, the following items are not allowed: food, drinks, high-heels, shoes, and face paint. We appreciate your cooperation in maintaining a safe and clean environment for all attendees. Full details are in the terms and conditions.

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