Privacy Policy

Last Updated: 13/03/2025

At Lux Play Parties, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our services. By using our website and services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect
We collect the following types of information when you interact with our website and services:

• Personal Information: This may include your name, email address, phone number, billing address, and other details necessary to complete a booking or inquiry.

• Payment Information: If you make a booking or purchase, we may collect payment details such as credit card information, processed securely by third-party payment providers.

• Usage Data: This includes information about how you interact with our website, such as your IP address, browser type, device information, and pages visited. This is collected through cookies and other tracking technologies.
   

2. How We Use Your Information
We use the information we collect for various purposes, including:

• To process and manage your bookings or inquiries.

• To communicate with you about your bookings, orders, or services.

• To improve and personalize your experience on our website.

• To send promotional emails or newsletters (with your consent).

• To comply with legal obligations and protect our rights.
   

3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

• Analyze website traffic and usage.

• Remember your preferences and settings.

• Personalize content and advertisements.

You can control cookies through your browser settings, but please note that disabling cookies may affect your user experience on our website.

4. How We Protect Your Information
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes the use of secure sockets layer (SSL) encryption for online transactions and other protective measures.

5. Sharing Your Information
We may share your personal information in the following circumstances:

• With Service Providers: We may share your data with trusted third-party service providers who assist with our operations, such as payment processors and delivery services.

• For Legal Compliance: If required by law or in response to a legal request, we may disclose your information to comply with applicable regulations or legal processes.

• Business Transfers: If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
   

6. Your Rights and Choices
You have the following rights regarding your personal information:

• Access and Correction: You have the right to request access to and correction of your personal information.

• Opt-Out: You can opt out of receiving marketing emails or newsletters at any time by following the unsubscribe instructions in the emails.

• Data Deletion: You may request the deletion of your personal information, subject to certain legal obligations we may have.

To exercise these rights, please contact us at bookings@luxplayparties.com.au

7. Third-Party Links
Our website may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and update the "Last Updated" date at the top. We encourage you to review this policy periodically.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Lux Play Parties
Email: info@luxplayparties.com.au
Phone: 0490 704 196